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Senior Manager, Safety and Security, BC Place Stadium

Vancouver, BC

The Senior Manager, Safety and Security holds day-to-day responsibility for building and event security matters to
ensure the security and safety of guests, employees, and stadium properties and assets.

This position is also responsible for the development, implementation, management and communication of policies and procedures related to all aspects of event and building security.

In addition, the manager oversees first aid and acts as the liaison on all security and crowd control issues as they
relate to our events, tenants and other stakeholders such as City of Vancouver and the Vancouver Police.


Interested applicants who meet the requirements should submit their cover letter and resume electronically via our website at


- Develops, establishes, and maintains safety and security policies and procedures for BC Place during and
outside events.

- Seeks input into development of safety policies and procedures to support a reduced risk environment,
and proactively identifies security related issues and proposes solutions to management.

- Partners with the Events department to execute crowd management plans.

- Provides leadership, direction, and day-to-day management to a team of full-time Building Security and
First Aid Staff as well as a large population of Event staff.

- Maintain a complete understanding of all emergency-related policy and procedures (fire, medical,
earthquake, bomb threat, etc.).

- Develops, delivers, maintains, and monitors security controls to align with best practices, policies, and
standards of security-related systems (CCTV, radio, key lock system, fire panel, etc.).

- Reviews security reports, responding to critical incidents, and notifying appropriate BC Place Team

- Works with the Event Managers and clients in developing security plans for individual events.

- Establishes and maintains professional relationships with law enforcement agencies including Vancouver
Police to ensure adequate policing and security inside and outside the facility adjusting to scope and
type of event.

- Partners with security contractors when appropriate.

- Ensures security and first aid complement levels are optimal.

- Conducts site inspections prior and during events to monitor risk and adherence of policies and

- Participates in the hiring and training of department staff.

- Oversees the Stadium 7/24 Control Room logistics, policies, and protocols, as well as liaises with the
Engineering department as appropriate.

- Administers the Collective Agreement and BC Place policies and procedures pertaining to the work
groups being supervised.

- Manages annual operating budget for Safety and Security.

- Provides and assigns access, makes changes to existingaccess control levels, overseas ID card security

- Issues and tracks all building/office keys including keys issued to employees, contractors, and all other
external stakeholders.

- Other duties as assigned.


3. 2-year+ College Diploma or College Diploma plus additional professional certification

Detail Specific Educational programs and/or designations etc.

- Completion of post-secondary education and training in Security, Law Enforcement, or Building Operations, or equivalent combination of training, knowledge, and experience.

- Valid Security Worker License.


5. 5 to 7 Years
Detail Specific Experience Requirements

- Experience in managing security in a large facility as well as event security and crowd control.

- Experience managing budgets.

- Experience working in or supervising in a unionized work environment is preferred.

- Experience supervising or working with an Occupational Health and Safety Committee an asset.



Technical Knowledge

- Sound working knowledge of a wide variety of standard software applications, internet communications
and research including Ungerboeck (EBMS), and Microsoft Office.

- Demonstrated knowledge and experience working with health and safety regulations including
WorkSafe BC.

- Demonstrated knowledge and experience in event security and crowd control.


Service Excellence

Holds self and team accountable to service excellence through establishing high standards, measuring
performance and implementing initiatives of continuous improvement:

- Ensures performance objectives are aligned with organizational goals.

- Provides the tools and knowledge for guest facing staff to be empowered and make a difference.

- Builds a positive and engaging work environment.

- Rewards and recognizes service excellence.

- Ensures organizational systems and processes are designed in a manner that enables us to better and
more efficiently serve our guests.



Connects, co-creates results, and solves complex problems with others to create new value for the organization:

- Supports others’ initiatives within the broader goals of the organization.

- Cultivates relationships and builds trust across departments.

- Creates a deliberate method for collaboration.

- Invites a range of people into the process and welcomes unexpected ideas and opinions.

- Respects at all times the best interests of the whole organization.

Articulates a vision for the team by delivering a clear and intentional message and checking for understanding.

Empathy, self-awareness, and presence are essential:
- Exhibits confidence, sophistication and persuasiveness in all forms of communication.

- Communicates with others in a style that works for them, using stories and examples to build

- Ensures open communication amongst team and across departments.

- Listen actively and with presence.


Outcome Driven

Establishes desired outcomes at a leadership level and is both determined and diligent in developing and
implementing plans to achieve them:

- Sets goals, commits, follows through, and leads others to do the same.

- Evaluates results for effectiveness with a mindset of continuous improvement.

- Demonstrates resilience in the face of challenges.

- Holds self and others accountable for commitments and to deliver results.

Critical Thinking & Problem Solving
Applies critical thinking skills at a strategic leadership level:
- Tackles complex situations through detailed analysis cause and effect.

- Considers long-term and organization wide impacts.

- Identifies several viable solutions and evaluates systematically by considering the implications of each.

- Anticipates the risks inherent in a suggested solution and develops contingency plans to mitigate their



Fosters and supports an innovative environment, encouraging peoples input, recognizing and rewarding valuable contributions:

- Ensures good ideas are put into action.

- Balances innovation with ensuring company goals are positively impacted.

- Stays informed about leading trends and technology and is able challenge convention, adapt and find
potential solutions. 


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